Why loose money? If you are forced to cancel your holiday due to illness, a death*, redundancy or jury service, to any member named on your booking.  Proof in the form of doctor’s certificate, employers or court notification will be required in writing prior to your confirmed holiday start date. For a premium of only £25 per week per lodge or £15 per short break per lodge, for all cancellations notified 7 or more days before start date you will receive a full refund of all monies paid by you and received by us less deposit and cancellation cover (subject to having received written notice), if you cancel within 7 days of your holiday you will receive 50% refund less deposit and cancellation cover (subject to having received written notice).  On all deposit only claims, you will receive full refund less cancellation cover and £15 admin fee.  If during your stay you have to leave for whatever reason, any refund will be at the discretion of Custard Holidays.

If you choose not to take out our Holiday Cancellation cover or cover of your own NO REFUND WILL BE GIVEN ON ANY MONIES PAID.

If we change or cancel your booking for any reason, our aim is to provide all the services and facilities as described in the brochure.  Should we need to make any major changes or in exceptional circumstances cancel your booking, we will endeavour to advise you and provide the following options:

1)         A replacement holiday comparable or superior to the one booked or
2)         A replacement holiday together with the difference in price between the replacement and the booked holiday or
3)         A transfer to another date
4)         A full refund

* Close relatives Husband, Wife, Father, Mother, Father-in-Law, Mother-in-Law, Brother and Sister, Child or Dependant.

Please note that the decision on all claims will be final by Custard Holidays Ltd